Frequently Asked Questions
Orders
You can track your order by entering your order number on the Order Status page. We also send an email with a tracking number when your order ships. If you're having trouble, we can help track your order, just send us an email: contact us.
No problem! We'll re-send your order confirmation. Just send us an email: contact us.
Yes, contact us to cancel your order if it has not shipped yet.
If you need to change the products on your order, contact us.
You can update the address on your order if it hasn't shipped yet, just contact us.
No worries, we don't include receipts in the package.
Payments
We accept American Express, Visa, Mastercard, Discover, & Apple Pay.
As of now, we do not accept payment by invoice. We only accept online payments.
Products
Our paper prints use thick, uncoated, museum-quality paper. They arrive with an even appearance and matte finish.
The sizes listed for our Framed Prints are the size of the inner opening of the frame, including the border and artwork. Thus, the final product will be a bit larger than the listed size. Our frames are 0.8" inches wide. For example, a 20" x 30" framed print's total size is 21.6" x 31.6".
Yes, contact us with your request, and we'll send a quote.
Unframed prints ship rolled in tubes to prevent damage while in transit.
Returns
We do not accept returns at this time, as all products are made to order.
Oh no! This happens from time to time. Just contact us, and we'll ask you for photos of the damage. Upon receipt, we'll send a free replacement for products damaged during shipment.
We'll get to the bottom of it, just contact us.
Shipping
If you have not received your order, contact us, and we'll get to the bottom of it.
Orders typically arrive 10 to 15 days after ordering.
Shipping is currently free on all orders!
We produce and ship prints locally in 30+ countries! This means that we use local post deliver most of our prints. For customers in the United States, we typically ship with Fedex or UPS. For customers in Canada, we typically ship with Purolator.
You can track your package by entering your order number on the Order Status page. We also send an email with a tracking number when your package ships. If you're having trouble, we can help track your package, just send us an email: contact us.
We ship just about anywhere! Just contact us if you're not sure.